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Quick way to force your Philips app to update: 1. Go to the settings > My bridge part of the app and press "check for updates". 2. Power off and on the bridge. 3. Make sure that your Wi-Fi router is connected to internet and the all the LEDs on the bridge are lit.
To get support, first browse what's already here. Can't find what you're looking for? Start a new discussion (on the right) and choose "question" in the next screen. You will be notified of answers and you can vote the best answer. Good luck!